Hyperautomation: Optimizing organizational processes

Companies define automation as the willingness to use technology to automate as many tasks as possible.  ” hyperautomatisation “, ” digital process automation ” or ” intelligent process automation ” are terms that take the concept even further. Indeed, thanks to the combination of more advanced technologies such as Artificial Intelligence (AI), Robotic Process Automation (RPA) and Machine Learning (ML), hyperautomation will enable undocumented, structured data to be analyzed, processed, measured, designed and re-evaluated on an ongoing basis. The ultimate aim is to ensure better process harmonization and reduce repetitive human tasks.

Hyperautomation can be extended to a wide range of business processes. Within an organization, its implementation requires a total restructuring of the departments in which it operates (production, finance…), generating significant costs nonetheless. However, the long-term benefits of this investment are numerous :

• Better execution of complex tasks: These new hyper-automated processes save a considerable amount of time in carrying out complex operations that previously relied solely on human knowledge and skills.
• A digital right-hand man : the aim of hyperautomation is not to replace people in their work, but rather to help them improve their performance. The creation of an intelligent digital workforce enables analysis and decision-making. Ultimately, therefore, the main aim is to gain a better overall view of automation opportunities in order to improve future organizational processes.
• Increased profitability : Implementing end-to-end automation is an investment for a company, but in the long term it brings great commercial value. Indeed, better management of employee performance coupled with improved process analysis and decision-making have a naturally positive impact on organizations.

Hyperautomation aims to optimize all business processes with a holistic approach. Based on this observation, it’s safe to say that this strategy can be applied to all business sectors. Every day, Automation Anywhere studies the benefits of hyperautomation in a wide range of fields:

• Insurance : Reduce costs and improve the customer experience by automating claims processing and administrative tasks, underwriting and eligibility, audit management and decision-making, among others.
• Banking : Creating a new era in financial services by automating customer service, claims processing, credit decisions and regulatory compliance, among others.
• Healthcare : Improve patient experience and strengthen compliance by automating operational analysis, data and medical records management, and claims processing, among others.
• Industry : Optimization of the heaviest processes by automating transport and supply chain management, freight pricing, ERP processes, inventory management and invoice control, among others.
• Public sector : Improved connectivity and performance through automation of human resources, financial processes and procurement, among others.
• Life sciences: Foster innovation and operational agility by automating clinical trial data management, product safety issue tracking, pharmacovigilance and complaints management, among others.

What about payment ? This type of advanced automation can also be an integral part of the settlement process. In fact, it is possible to integrate automated notification scenarios based on events observed in the merchant’s environment (payment failure, dunning failure, etc.). With the CentralPay payment solution,hyperautomation of payment processes enables payment links or notifications to be sent according to payment or collection scenarios. Ultimately, this workflow of programmed API actions optimizes customer payments, by reacting rapidly to various events on the merchant platform with automated actions, without any human intervention.

The trend towards hyperautomation began long before Covid-19. However, it is undeniable that the health crisis has encouraged its development. In 2020, the Gartner report underlines the fact that the crisis will “. has motivated many companies to accelerate this approach within their businesses, but not necessarily in a very effective way. […] Some companies have automated certain processes, but they still need to be linked together to create a coherent whole. ”

Hyperautomation has given rise to the DTO (Data Transfer Object),   . Its role is to simplify and make visible data transfers between an organization’s subsystems. The ” end-to-end automation ” is therefore a useful tool for highlighting previously invisible interaction flows between processes, functions and KPIs.

This concept is therefore a powerful one, enabling us to imagine the organizational processes of tomorrow. Thanks to real-time observation of the creation (or non-creation) of business value, companies are able to react and make decisions quickly, while facilitating the continuous identification of potential new opportunities. So this is just the beginning for hyperautomation…

The CentralPay payment solution helps you digitize and optimize your payment processes, to help you imagine tomorrow’s purchasing pathways.